Tech Support Policy & Procedure
E2D provides 6 months of technical support and eligible computer repairs, for clients participating in the E2D program beginning on date of distribution.
For technical support or computer repair, please call or email:
Computer Repair Procedures
Computers can be accepted for repairs at the following locations and times. A computer repair sheet, available at the drop location, must be completed and attached to the laptop.
- E2D Office & Lab – Cornelius
18605 Northline Drive, Suite A1, Cornelius, NC 28601
Hours: * Monday – Thursday
10:00 AM – 3:00 PM
*Please call in advance of coming to the office or if you need to schedule an alternate time.
- E2D Re-Image CLT Lab at West Charlotte High School
2219 Senior Drive, Charlotte, NC 28216
Hours: Monday – Wednesday
7:30 AM – 2:30 PM
Please allow up to 2 weeks for all repairs. You will be contacted by phone and/or email when your computer is ready to be picked up. You can get your computer at the same location where it was dropped off during the same hours or operation.