RESOURCES
FREQUENTLY ASKED QUESTIONS
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How do I purchase a laptop?Visit our Get a Laptop Page for more information!
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If I have a repair what do I do?If you are experiencing issues with your computer please send the E2D barcode number from the back of your computer and a summary of what is wrong to repairs@e-2-d.org and someone will get back to you shortly.
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If I want to donate laptops what do I do?For questions and information about laptop donations please email donatelaptops@e-2-d.org.
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What if I want to give a monetary donation?Click here to donate now!
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What technology do you accept?We accept laptops. We do not accept desktops, monitors, keyboards, printers, and tablets.
REPAIR AND TECH SUPPORT
Tech Support Policy
E2D offers a technical warranty on all laptops for three months from the date of distribution, unless otherwise noted. This is a FIRM policy. This warranty period begins on the date the client receives his/her laptop and ends on the same date three months later. If a computer is out of warranty, we will not accept it from the client nor will any repair be attempted. Clients are eligible to apply for another computer at the current participation rate.
E2D Repair Policy: If the laptop is still within the warranty period, we will ask the client to bring the laptop to one of our labs for assessment by our Repairs Specialist. 99% of the time we are able to repair any issue that the laptop is having but if it cannot be repaired, we will replace it. For repairs outside Mecklenburg County, we will connect you to a repairs specialist close to you OR we will have a repairs policy specific to your area. No refunds or returns will be permitted.
E2D does not offer a warranty on any Apple products. These products come as-is. Before selling any Apple products we put them through extensive Quality Control to ensure working condition.
For more information on how to take care of your new E2D laptop, please visit our Laptop Care page.
Tech Support: (980) 395-2646 or repairs@e-2-d.org.
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How do I purchase a laptop?Visit our Get a Laptop Page for more information!
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If I have a repair what do I do?If you are experiencing issues with your computer please send the E2D barcode number from the back of your computer and a summary of what is wrong to repairs@e-2-d.org and someone will get back to you shortly.
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If I want to donate laptops what do I do?For questions and information about laptop donations please email donatelaptops@e-2-d.org.
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What if I want to give a monetary donation?Click here to donate now!
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What technology do you accept?We accept laptops. We do not accept desktops, monitors, keyboards, printers, and tablets.
INTERNET ACCESS
E2D’s partnership with PCs for People provides affordable internet service to eligible participants.
Internet hotspots with unlimited data are available via this link: pcsrefurbished.com
Purchase the modem (hotspot) and your choice of 3, 6, or 12 months of internet to begin service. Speed is 12-40 Mbps. The list of required documents to prove eligibility and pricing are shown on their website.
Please note that this program is provided directly through PCs for People. E2D cannot process payments or make changes to client accounts.
Click here to see what digital broadband resources are available in your community.
DIGITAL NAVIGATORS
E2D proudly participates in Digital Navigators with our lab techs putting in hours on the 311 tech support hotline. The Digital Navigator service is designed to ensure that everyone in Mecklenburg County can find and connect with available digital inclusion resources.
Digital Navigators help community members navigate to and through:
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Signing up for affordable home broadband internet service
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Purchasing affordable technology
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Basic device and connectivity issues
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Learning new digital skills