Effective Date: September 1, 2026

 

Your privacy is important to us. This Privacy Policy explains what information E2D, Inc. (“E2D,” “we,” “us,” or “our”) collects through https://www.e-2-d.org/ and our programs, why we collect it, how we use and protect it, and the choices you have. It is our policy to collect personal information only by fair and lawful means, with your knowledge and consent, and to be clear about why we’re collecting it and how it will be used.

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1. Information We Collect

Depending on how you interact with us - browsing the Website, registering for an event, requesting a device, donating, or signing up for text or email updates - we may collect:

• Contact information: name, mailing address, email address, and phone number.

• Program information: household or eligibility information needed to process a device request or distribution.

• Donation and payment information: donation amount and history. Billing details (such as card numbers) are collected and processed directly by our third-party payment processors — E2D does not receive or store full payment card numbers.

• Communications: messages you send us, and records of SMS or email opt-ins and opt-outs.

• Technical information: standard website usage data such as IP address, browser type, and pages visited, which may be collected automatically through cookies or similar technologies.

We only ask for personal information when we genuinely need it to provide a service to you, and you are free to decline to provide it, with the understanding that we may then be unable to provide the related service.

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2. How We Use Your Information

• To provide, process, and follow up on device requests, distributions, and pickups.

• To process donations and send tax receipts.

• To send event invitations, program updates, and digital literacy resources by email, mail, or text message.

• To respond to inquiries and provide customer support.

• To improve our Website, programs, and services, and to comply with grant, funder, or legal reporting requirements (using aggregated or de-identified data wherever possible).

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3. Text Messaging (SMS) Consent

By providing your mobile phone number, you consent to receive automated text messages from E2D regarding events, pickup notifications, support updates, and digital literacy resources. Consent to receive text messages is never shared with third parties for their own marketing purposes and is never sold. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. Message frequency varies based on your interactions with us. Consent to receive SMS messages is not a condition of receiving any device or service from E2D.

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4. How We Share Information

We do not sell your personal information, and we do not share your phone number or SMS consent with third parties for their own marketing purposes. We may share limited information in the following circumstances:

• Service providers: with vendors who process information on our behalf and under confidentiality obligations, such as payment processors, our CRM (HubSpot), email/SMS platforms, and IT service providers — solely to help us operate the Website and deliver our programs.

• Legal requirements: if required to do so by law, subpoena, or to protect the rights, property, or safety of E2D, our staff, or the public.

• With your consent: in any other case where you have given us explicit permission to share your information.

 

5. Data Retention

We retain personal information only for as long as necessary to provide the requested service, comply with our legal and financial reporting obligations (including grant and funder recordkeeping), and resolve disputes. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

 

6. Data Security

We protect information we store using commercially reasonable administrative, technical, and physical safeguards designed to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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7. Children’s Privacy

E2D’s programs sometimes reach students and families through school and community partners. Where we knowingly collect information relating to a minor, it is collected through and with the involvement of a parent, guardian, school, or partner organization, and is used solely to facilitate that program (such as a laptop distribution). We do not knowingly collect personal information directly from children for marketing purposes.

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8. Cookies & Analytics

Our Website may use cookies or similar technologies to understand site usage and improve the visitor experience. You can set your browser to refuse cookies, though some parts of the Website may not function properly if you do so.

 

9. Third-Party Links

Our Website may link to external sites that are not operated by us, including our payment processors. We have no control over the content, privacy practices, or terms of these sites and are not responsible for them. We encourage you to review the privacy policy of any third-party site you visit.

 

10. Your Choices

• You may decline to provide personal information, understanding that we may be unable to provide certain services as a result.

• You may opt out of SMS messages at any time by replying STOP.

• You may request access to, correction of, or deletion of your personal information, or ask us any question about how your data is handled, by contacting us using the details below.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Effective Date” above reflects the most recent revision. Your continued use of the Website after changes take effect constitutes acceptance of the updated Policy.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Website: https://www.e-2-d.org/contact

Email: info@e-2-d.org